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Returns, Exchanges & Warranty


If you wish to return or exchange a product, please complete the Return Materials Authorization form in its entirety. You must also comply with our Terms & Conditions of Sale policy.

Within 24 hours after you submit the 

Return Merchandise Authorization Request (Contact Us)

you will receive an email from us. If approved, please pack the products securely and keep a record of the method and date of your return shipment. is not responsible for the shipping cost associated with returned merchandise. is not responsible for products damaged or lost in transit back to us.

We insist that you contact us in advance for a return authorization citing why you wish to return the merchandise.

Any unused, unopened product may be returned for a full refund or exchange, within 30 days from original purchase date as long as you have requested and received a return authorization. Please contact us at Sales at

Any item returned to us without a return authorization will be subject to a 20% restocking charge.

APPLIANCES: Any 110 volt electrical appliance found to be MECHANICALLY defective within THIRTY DAYS  OF PURCHASE may be returned for replacement or refund. (Solano Irons and Solano Hair Dryers are not included. All Solano returns must be handled directly with Solano USA). 220 volt appliances are not returnable under any circumstances nor are 110 volt appliances used on 220 volt current with an adapter.  Should an appliance become defective after 30 days of purchase, please contact us for specifics. Appliances which are not defective but not to the customer’s liking, may be returned for a refund or exchange within 30 days of purchase as long as the appliance is in the exact same condition as when received, including the display packaging. The power cord should not be unraveled, the plastic case and/or plates cannot be stained or scratched and any included accessory and all instructions must be included. Again we must reiterate that the appliance and packaging must be in the exact same condition as when it was received. To guarantee the likelihood that we will authorize a return, we suggest that you follow 2 easy rules... do not unravel the power cord and do not throw away the display packing until you have decided to keep the appliance. ANY APPLIANCE RETURNED IN A CONDITION WHICH PREVENTS US FROM SELLING IT AS NEW WILL BE SUBJECT TO A 20% CHARGE.

COSMETICS: Used cosmetics and eyelashes may not be returned. In order to authorize a return on cosmetics, the product must never have been used.  We will not accept any returns if the products have been used.  

NAIL POLISH: If you do not like a particular color and did not use it, we will authorize a return.

HAIR REMOVAL AND DEPILATORY PRODUCTS: NO REFUNDS OR EXCHANGES will be accepted on ANY OPENED OR USED hair removal (depilatory) products. All of the products we sell have been proven to be effective by professional estheticians.

HAIR COLORING PRODUCTS: NO REFUNDS OR EXCHANGES will be accepted on ANY OPENED OR USED hair coloring product. All of the products we sell have been proven to be effective by professional cosmetologists.

SKIN CARE PRODUCTS: We are confident that you will be satisfied with all of the skin care lines we offer. If you are allergic to a product we will be happy to authorize a return. If we do authorize a return, STORE CREDIT ONLY will be issued.... NO REFUNDS. If any other situation arises where you feel a return is necessary, please contact us to discuss the specifics.

HAIR BRUSHES: Under no circumstances may a used hairbrush be returned, unless a manufacturing defect exists. If you purchase a hair brush and it has never been used, it may be returned as long as you request an authorization to do so.

WET LINES (HAIR CARE PRODUCTS): The majority of our customers are familiar with the hair care products they purchase. Sorry but we are unable to accept returns on any used hair care products... no exceptions.

SUNDRIES/HARD GOODS/MIRRORS: Any such product may be returned as long as the return is made within 30 days of purchase. The product must be in it's original packaging, in perfect condition with all paperwork included and can be restocked and resold as new.

INTERNATIONAL SALES: All sales to customers outside the United States and it's Territories are final. Any and all V.A.T, Taxes and/or Duties which may or may not be levied by your government is the receiver's sole responsibility for payment. Please check with your government's Customs office for details before making your purchase. Shipments which do not clear foreign Customs and are returned to us unclaimed will be assessed a 20% restocking fee as well as the original shipping cost being deducted from the refunded amount. Purchases of 110v appliances used with an adapter on 220v current is the sole responsibility of the purchaser. All manufacturer warranties are void with such usage. We make no claims that any 110v appliance will function properly when used on 220v with a voltage converter. Such usage is AT THE CUSTOMER'S RISK. Should we elect to grant an appliance return from an International customer, all return shipping costs are the responsibility of the customer.

EXCHANGES: We will be happy to authorize a return for an exchange on any product as long as it can be restocked and resold as new. If the product is defined as returnable in the previous sections, please contact us. Please note: The customer is responsible for all shipping charges including the cost to ship an exchange.

SHIPPING ERRORS: Yes, we are human and do make mistakes. Should we make an error and send you something that you did not order, you of course may return the item. We will rectify the error in a timely manner and reimburse you for any shipping expense you might have incurred. Please contact us to discuss the details prior to returning any item.

DELIVERY DELAY IN EXPEDITED ORDER REQUESTS: All Expedited orders (Next Day, Second Day and Three Day) will be shipped on the same day as received assuming the order is submitted before 3PM EST Monday through Friday. If for ANY reason the shipping company is unable to deliver on-time OTHER THAN FOR A WEATHER RELATED REASON, we are happy to refund the shipping charge as long as we are notified within 15 days of the shipping date. We are not however responsible for the cost to return the product to us if the delay makes it necessary to return the product since it was received too late. The customer is responsible for any and all returned item shipping charges.

PRODUCT REPRESENTATIONS: We strive to update our site with as much accurate information as possible in regards to product descriptions, photos and model numbers. We cannot however be responsible for changes made by manufacturers to specific items. Manufacturers are always making changes to products and not always telling us about those changes. If a product's design, contents or ingredients is changed without our knowledge we cannot be held responsible for shipping the 'new and improved' version of the product and will not be held liable for return shipping charges if the customer is not satisfied with the product. If you are looking for a specific version of any product, please contact us in advance of ordering to inquire if the specific version is available.

DAMAGED ITEMS: If any item should arrive damaged or broken as a result of inferior packing or mishandling by the delivery carrier, we require that notification be made to us within three (3) days of receipt. We require the damaged or broken items and all packaging and cartons be kept in the customer's possession until we are able to rectify the situation with the carrier. At our discretion we will either replace the item at no charge or issue a refund.

BACKORDERS: If a product ordered is out of stock at the time of shipping, we will automatically backorder it and ship at no additional shipping cost when it becomes available. You will not be charged for any backordered item until it actually ships.

Unfortunately we cannot backorder and ship any order which is below $7.50 in value.

CANCELLED ORDERS: Any order cancelled by the customer prior to processing will be deleted from our system without any charge. Should an order be cancelled by the customer after it has been processed and shipped, the customer will be responsible for returning the parcel at his expense or refusing delivery. Upon receipt back to our warehouse, the merchandise cost on the refused or returned parcel will be refunded to the customer's credit card less the original shipping cost.

FREE SHIPPING ITEMS WHICH ARE RETURNED: If an item which was ordered under our "Free Shipping"  special is returned for a refund, the original shipping charge we incurred will be deducted from the amount refunded to your credit card.

All returned items must be sent at the customer’s expense. Shipping costs on returns as well as the original shipment are never refundable. If we have authorized a return, please ship the item back to us within 10 days of having received the authorization. Please enclose a copy of the original invoice or email confirmation if possible. Give us a short description of the situation on the invoice and be sure that a daytime phone number is included so we can contact you if necessary. Please pack the item in a manner which will ensure it arriving undamaged. Our address for all returned items is, Attn Returns
31745 Mound Rd
Warren, MI 48092

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