SHIPPING & DELIVERY
30 Day Return for Refund Policy
OneSourceBeauty.com wants you to love your professional beauty products. If for any reason you are not satisfied with your order, we will gladly refund your order within 30 days of receipt.
For sanitary health concerns, we only accept the return for refund of hair brushes, hair extensions, combs or liquid / powder hair care & hair loss products that are sealed / unopened in their original packaging. If you are unhappy with your purchase we will gladly exchange your order within 30 days of receipt.
How to Return:
- Complete the return form provided with your order or download another copy - Return Form Here (pdf).
- If possible, re-use your original shipping box and packing materials to secure the item(s).
- Address your package to:
Customer Returns Department
31745 Mound Rd
Warren, MI 48092
- We recommend shipping your package through a traceable shipping method like USPS, Federal Express or UPS who offer Delivery Confirmation.
We will email you within 5 business days of receiving your package to confirm your return. Once your return is received, a refund will be issued within 1 billing cycle.
Unfortunately, we cannot refund orders received later than 30 days from purchase.
If your shipment is damaged in transit, please keep the original shipping carton and follow these instructions to replace your order:
E-mail us and let them know what happened; don't forget to include your order number and contact information. Within 24 hours of receipt, please call your shipping carrier to obtain a Damage Inspection report. Please do NOT return the order yourself. This may delay your transaction.